When this rural clinic in Wyoming partnered with inReach Rehab in 2022, the goal was simple but ambitious—grow therapy services for the community and become the provider of choice. Just three years later, that vision has become reality.
Under the leadership of the clinic’s Therapy Director, who has been with the location for 9 years, and with inReach Rehab’s ongoing collaboration, the rehabilitation department has achieved remarkable growth: tripling revenue, increasing staff by five full-time positions, and boosting their Net Promoter Score (NPS) from 88% to an impressive 96%.
“Our goal was to grow therapy services in our community and become the provider of choice,” says the location’s CEO. “Just three years later, we’ve tripled in size and surpassed even our most ambitious expectations—thanks to our incredible partnership with inReach Rehab.”
The location’s gross revenue for rehab in 2021 was $587,033 for the year. At the end of 2022, the first year with inReach Rehab, they grew to $810,283. Almost a 40% increase. At the end of 2024, they were at $3,631,043 gross revenue.
Building Leadership, Strengthening Teams
For the Therapy Director, inReach Rehab’s partnership has gone beyond operational support—it’s been a journey of leadership development.
“InReach Rehab has strengthened my leadership skills through real-time support, collaboration, and a one-on-one mentoring program,” the Director explains. “They’ve improved our clinic’s operations, elevated our goals and day-to-day performance beyond the industry standard, and helped prioritize giving back to the community that supports us.”
Through inReach Rehab’s LEAD mentoring program and monthly collaboration sessions, the therapy team receives personalized guidance, data-driven insights, and hands-on support to ensure sustainable growth and clinical excellence.
Community Impact and Sustainable Growth
This therapy team isn’t just expanding its services—they’re expanding their impact. With a stronger staff and elevated operations, more patients are receiving timely, high-quality care close to home. The focus on community engagement and service has helped solidify their role as a trusted healthcare provider in the region.
What began as a partnership built on shared goals has evolved into a story of empowerment, growth, and exceptional outcomes. This success highlights what’s possible when rural hospitals invest in their people and partner with organizations like inReach Rehab that believe in community-based growth. From 88% to 96% patient satisfaction, from steady operations to tripled revenue—this rural clinic is proving that with the right support, rural healthcare can thrive.
